A citizen-services assistant for a local council
Local Council — a public sector organisation — engaged Skillikz on citizen services assistant: Grounded answers on services, eligibility and how-to. This case study sets out the business challenge, the AI-led approach we took, the technologies involved and the measurable outcomes delivered over 5 months.
Residents struggled to find accurate answers across a sprawling website, driving avoidable calls and emails to overstretched teams.
We delivered an accessible assistant grounded in the council's published information, citing the relevant page or policy for every answer.
Residents self-serve around the clock, avoidable contact fell 30%, and answers stay grounded in official policy.
The AI services behind this outcome
A project like this draws on a focused set of Skillikz services — from first assessment to a working pilot and a clear path to scale.