A real-time fraud agent reduces false positives for a bank
Digital Bank — a financial services organisation — engaged Skillikz on real-time fraud agent: Pattern-detecting AI that catches fraud without blocking good customers. This case study sets out the business challenge, the AI-led approach we took, the technologies involved and the measurable outcomes delivered over 6 months.
Rule-based fraud checks blocked too many legitimate payments while still missing novel fraud patterns.
We combined ML scoring with an agent that gathers context and acts in real time, with explainable, auditable decisions.
False positives fell 35% while catching more genuine fraud — protecting revenue and customer experience together.
The AI services behind this outcome
A project like this draws on a focused set of Skillikz services — from first assessment to a working pilot and a clear path to scale.