Agentic claims triage cuts settlement times for an insurer
UK Insurer — a insurance organisation — engaged Skillikz on agentic claims triage: AI agents that triage, enrich and route claims with human sign-off. This case study sets out the business challenge, the AI-led approach we took, the technologies involved and the measurable outcomes delivered over 6 months.
Manual claims triage created backlogs and inconsistent decisions, while regulators demanded a full audit trail of every action.
We deployed AI agents that gather evidence, enrich claims and route them — with humans approving anything sensitive and every action traced.
Triage is 60% faster with consistent decisions, lower leakage and a complete, auditable record that satisfies the regulator.
The AI services behind this outcome
A project like this draws on a focused set of Skillikz services — from first assessment to a working pilot and a clear path to scale.